1. Return Policy:
1.1 Eligibility:
- Items are eligible for return within [X] days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Process for Returns:
- Customers must contact our customer support team at [[email protected]] to initiate a return.
- A Return Merchandise Authorization (RMA) number will be provided, which must be included with the returned item.
- Customers are responsible for return shipping costs, except in cases of defective or damaged items.
1.3 Refund Processing:
- Refunds will be issued once the returned item is received, inspected, and approved.
- Refunds will be processed to the original payment method used during the purchase.
- Shipping costs are non-refundable.
2. Cancellation Policy:
2.1 Order Cancellation:
- Customers may cancel an order within 24 hours of placing it, provided it has not been shipped.
- To cancel an order, customers must contact our customer support team at [[email protected]]
- with the order number.
2.2 Cancellation Fees:
- If the order has already been processed or shipped, cancellation may be subject to a restocking fee.
- The restocking fee will be deducted from the refund amount.
3. Defective or Damaged Items:
3.1 Replacement or Refund:
- In the case of receiving a defective or damaged item, customers must contact our customer support team within 3 days of receiving the order.
- Customers can choose between a replacement item or a full refund, including shipping costs.
4. Exchange Policy:
4.1 Exchange Process:
- Exchanges are possible for items of the same or lesser value.
- Customers must contact our customer support team for exchange authorization and instructions.
5. Contact Information:
5.1 Customer Support:
- For any inquiries related to returns, cancellations, or exchanges, please contact our customer support team at [[email protected]] .
6. Updates to Return and Cancellation Policy:
6.1 Policy Changes:
- We reserve the right to update our return and cancellation policy as needed.
- Any changes will be reflected on this page with the date of the last update.