Return and Cancellation Policy

1. Return Policy:

1.1 Eligibility:
  • Items are eligible for return within [X] days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Process for Returns:
  • Customers must contact our customer support team at [[email protected]] to initiate a return.
  • A Return Merchandise Authorization (RMA) number will be provided, which must be included with the returned item.
  • Customers are responsible for return shipping costs, except in cases of defective or damaged items.

1.3 Refund Processing:

  • Refunds will be issued once the returned item is received, inspected, and approved.
  • Refunds will be processed to the original payment method used during the purchase.
  • Shipping costs are non-refundable.

2. Cancellation Policy:

2.1 Order Cancellation:

  • Customers may cancel an order within 24 hours of placing it, provided it has not been shipped.
  • To cancel an order, customers must contact our customer support team at [[email protected]]
  •  with the order number.

2.2 Cancellation Fees:

  • If the order has already been processed or shipped, cancellation may be subject to a restocking fee.
  • The restocking fee will be deducted from the refund amount.

3. Defective or Damaged Items:

3.1 Replacement or Refund:

  • In the case of receiving a defective or damaged item, customers must contact our customer support team within 3 days of receiving the order.
  • Customers can choose between a replacement item or a full refund, including shipping costs.

4. Exchange Policy:

4.1 Exchange Process:

  • Exchanges are possible for items of the same or lesser value.
  • Customers must contact our customer support team for exchange authorization and instructions.

5. Contact Information:

5.1 Customer Support:

  • For any inquiries related to returns, cancellations, or exchanges, please contact our customer support team at [[email protected]] .

6. Updates to Return and Cancellation Policy:

6.1 Policy Changes:

  • We reserve the right to update our return and cancellation policy as needed.
  • Any changes will be reflected on this page with the date of the last update.
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