1. Order Processing:
1.1 Order Confirmation:
- Upon successful payment, customers will receive an order confirmation email with the details of their purchase.
1.2 Processing Time:
- Orders are processed within 5 to 7 business days after payment confirmation.
- Custom or personalized items may require additional processing time.
2. Shipping Information:
2.1 Shipping Methods:
- We offer standard and expedited shipping options.
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
2.2 Shipping Zones:
- We currently ship to India.
3. Estimated Delivery Time:
3.1 Delivery Timeframe:
- Standard shipping: 5 to 7 business days.
- Expedited shipping: 12 to 14 business days.
- Please note that these are estimated delivery times, and actual delivery may vary.
3.2 Tracking Information:
- Customers will receive an email with tracking details once the order is shipped.
- Tracking can be monitored through our website or the carrier’s platform.
4. Shipping Delays:
4.1 Unforeseen Circumstances:
- In case of unexpected events such as natural disasters or carrier delays, delivery times may be affected.
- We will promptly communicate any significant delays and work towards resolving issues.
5. Delivery Charges:
5.1 Shipping Costs:
- Shipping costs are determined by the total weight of the order and the shipping destination.
- Any applicable taxes or duties are the responsibility of the customer.
6. Returns and Refunds:
6.1 Return Policy:
- Detailed information about our return policy can be found Return and Cancellation Policy.
- Conditions for returns and exchanges are outlined in the return policy.
6.2 Refunds:
- Refunds will be processed in accordance with our refund policy.
7. Customer Support:
7.1 Contact Information:
- Clear contact details for customer support are available on our website.
- We strive to respond to customer inquiries within 24 hours during business days.
8. Updates to Delivery Policy:
8.1 Policy Changes:
- We reserve the right to update our delivery policy as needed.
- Any changes will be reflected on this page with the date of the last update.